Information We Collect
When you contact us, we collect your name, phone number, service address, and a description of your plumbing issue so we can dispatch a technician and fix the problem.
If you use our website, we may collect your IP address, browser type, pages you visit, and the time of your visit. This helps us understand how people find us and improve our service.
How We Use Information
We use your contact details to schedule your service call, send a technician to your address, and follow up on the work we performed.
We may also use your information to send appointment reminders, respond to your questions, and keep records of the plumbing work we have done for you.
Cookies and Tracking
Our website uses cookies and similar technologies to remember your preferences and understand how you interact with our pages.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as smoothly.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to track website traffic and see which pages are most helpful to visitors. These tools may collect information about your device and browsing behavior.
We may also use third-party scheduling or communication tools to manage appointments and send service updates. These providers only access your information to perform services on our behalf.
Data Sharing and Disclosure
We do not sell your personal information. We share it only with our technicians, dispatch team, and trusted service providers who help us run our business and serve you.
We may disclose your information if required by law, to protect our rights, or in connection with a business transfer or merger.
Data Retention
We keep your personal information for as long as needed to provide services, maintain accurate records, and comply with legal and tax requirements.
When your information is no longer needed, we securely delete or anonymize it.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure.
No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security. We work hard to protect your data and review our practices regularly.
Your Rights
You can request access to, correction of, or deletion of your personal information by contacting us using the details below.
You may also opt out of receiving marketing communications from us at any time. Just let us know and we will update your preferences.
Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13.
If you believe a child has provided us with personal information, please contact us so we can remove it.
Changes to This Policy
We may update this privacy policy from time to time. When we do, we will post the new version on this page with a new effective date.
We encourage you to review this policy periodically to stay informed about how we protect your information.